Privacy Policy

Under Pakistani data protection principles and regulations, the Company process your personal information based on:

• • Contractual Necessity: To fulfill our obligations under tour booking agreements.

  • Legal Obligation: To comply with Pakistani tourism regulations, tax laws, and

    government requirements.

  • Legitimate Interest: To operate our business, improve services, and ensure traveler safety.

  • Consent: For marketing communications and optional services (which you may withdraw at any time).

Agreement Overview:

RILAA ADVENTURES welcomes the opportunity to serve as your authorized booking agent and travel service provider. These Terms and Conditions (this “Agreement”) establish the legal framework governing the provision of travel-related services and define both your rights as a customer and your obligations when utilizing our services.

Applicability:

These Terms and Conditions apply universally to:

• All clients of RILAA ADVENTURES and its affiliated companies

• All travel-related services offered through our organization

• Any bookings, reservations, or transactions conducted through our website, office locations, or authorized representatives

• All forms of communication and service delivery channels

  Legal Framework:

  By accessing our website, making inquiries, booking services, or engaging with RILAA ADVENTURES in any capacity, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety.

  This Agreement constitutes the complete understanding between RILAA ADVENTURES and the client regarding the provision of travel services, superseding any prior negotiations, representations, or agreements unless specifically incorporated herein.

  Effective Date:

  These Terms and Conditions are effective immediately upon access to our services and remain in force throughout your engagement with Rilla Adventures.

  Modification Rights:

  RILAA ADVENTURES reserves the right to modify these Terms and Conditions at any time. Continued use of our services following any modifications constitutes acceptance of the revised terms.

  1. Definitions

  a) “Company,” “we,” “us,” and “our” refer to RILLA ADVENTURES, a licensed tour operator and travel agency in Pakistan.

  2. b)  “Client,” “you,” and “your” refer to any individual, group, or entity accessing our website, utilizing our sales channels, making reservations through our services, or otherwise engaging with our travel offerings.

  3. c)  “Services” include all travel-related offerings, such as guided tours, Trekking, and mountaineering.

2. Scope of Services

RILAA ADVENTURES acts as a booking agent and organizer for travel services in Pakistan. We provide expert guidance, local knowledge, and logistical support for adventures across the country, including the regions of Gilgit-Baltistan, Karakoram, Hindu Kush, and Himalayas. Our services are subject to availability and may vary based on seasonal and operational factors.

3. Booking and Payment

1. a)  All bookings are subject to confirmation upon receipt of full payment or a deposit as specified at the time of booking. (50% initial deposit for booking, and the remaining 50% of the fee shall be payable by the client on the commencement of the tour, prior to departure.)

2. b)  Paymentsmustbemadeinaccordancewiththepaymentscheduleprovided.Late payments may result in the cancellation of your reservation.

3. c)  All tour prices are quoted in Pakistani Rupees (PKR) for Pakistani nationals and United States Dollars (USD) for international travelers, and are subject to change due to government taxes, fuel surcharges, currency fluctuations, or other unforeseen circumstances beyond the company’s control.

4. Cancellations and Refunds (read with refund policy)

a) All cancellation requests must be submitted in writing via email, post, or other documented communication methods to Rilla Adventures. Verbal cancellation requests will not be accepted. The cancellation effective date shall be determined by the date of receipt of written notice to Rilla Adventures.

1) International Travelers

1. a)  30 or more days prior to departure date: 100% full refund of all payments made

2. b)  20-29 days prior to departure date: 50% refund of initial deposit only; remaining payments are non-refundable

3. c)  11-19 days prior to departure date: 10% refund of initial deposit only; remaining payments are non-refundable.

4. d)  10 days or less prior to departure date: No refund applicable; all payments are forfeited.

2) Local Pakistani Travelers

a)  15 or more days prior to departure date: 100% full refund of all payments made

b)  7-14 days prior to departure date: 50% refund of initial deposit only; remaining payments are non-refundable

c)  Less than 7 days prior to departure date: No refund applicable; all payments are forfeited

b) All expenses incurred by RILAA ADVENTURES subsequent to the client’s reservation, including but not limited to costs for air tickets, vehicle bookings (e.g., cars, coasters, or SUVs), and advance hotel reservations etc, shall be deducted from the 50% initial deposit, irrespective of the cancellation notice periods outlined above. This provision applies uniformly to both national and international travelers.

c) Non-Refundable Circumstances

No refunds will be issued under the following circumstances:

• No-Show: Failure to appear at the designated departure point at the specified time

• Early Departure: Voluntary termination of tour services before the scheduled completion date

• Unused Services: Any tour components, accommodations, meals, or activities not utilized due to personal choice, illness, or other individual circumstances

• Force Majeure Events: Cancellations due to circumstances beyond Wazir Tours’ reasonable control, including but not limited to natural disasters, government restrictions, political instability, or other unforeseeable events

  d) RefundTimeline:

  All approved refunds will be processed within 30-90 business days from the date of written cancellation notice receipt.

e) Refund Method:

Refunds will be issued via the same payment method used for the original transaction, unless alternative arrangements are specifically agreed upon in writing.

f) Administrative Fees:

RILAA ADVENTURES reserves the right to deduct administrative processing fees from refund amounts to cover transaction costs and administrative expenses.

5. Travel Requirements and Safety

a) You are responsible for obtaining necessary travel documents (e.g., visas, identity card) and ensuring compliance with health and safety regulations, including a pre- trip medical check-up.

b)  Trekking and mountaineering involve inherent risks. Participants must follow our safety guidelines, including appropriate clothing (e.g., no shorts above 3,000 meters), and emergency procedures.

c)  In case of severe illness, first aid will be provided, and arrangements will be made to transport you to a lower altitude and medical facility. Additional costs may apply.

6. Liability and Insurance

a)  RILAA ADVENTURES exercises reasonable care in organizing services but is not liable for loss, injury, delay, or damage caused by acts of nature, government actions, or third-party providers (e.g., hotels, transport).

b)  Travel insurance covering medical emergencies, trip cancellation, and personal liability is mandatory and must be arranged by you prior to departure.

c)  In the event of an emergency where a client is not covered by insurance and requires rescue by a government or Pakistan Army helicopter, the client shall be solely responsible for all costs associated with the emergency service. Our company bears no financial or legal responsibility in such circumstances.

d)  Thecompanyisnotresponsibleforprovidingtipsonbehalfofclients.Anydecision to offer a tip is solely at the client’s discretion and is independent of the company or the amount paid for the trip.

7. Dispute Resolution

a)  All disputes, claims, or controversies arising out of or relating to this Agreement shall be resolved exclusively through arbitration. The parties shall appoint a qualified arbitrator by mutual consent within seven (7) days from the date the dispute is formally raised in writing.

b)  Intheeventthatmutualconsentregardingarbitratorselectioncannotbeachieved within the prescribed timeframe, either party may approach the Civil Courts of Shigar, Gilgit-Baltistan, for the appointment of an arbitrator in accordance with applicable Pakistani arbitration laws.

c)  Should any party be aggrieved by the arbitral award, recourse shall be available exclusively through the Civil Courts of Shigar, Gilgit-Baltistan, for the purpose of setting aside or modifying such award in accordance with Pakistani law.

d)  AllarbitrationproceedingsshallbeconductedunderthelawsofPakistan,andthe decision of the arbitrator shall be final and binding upon both parties, subject to the legal recourse provisions specified above.

e) This dispute resolution clause applies equally to all clients of Rilla Adventures, including both Pakistani nationals and international travelers.

8. Force Majeure

We are not liable for delays or cancellations due to unforeseen events beyond our control, including natural disasters, political unrest, or pandemics etc.

9. Liability Disclaimer

a)  The Company shall not be held liable for any loss, injury, illness, death, or damage to person or property, whether caused by negligence, unforeseen circumstances, or any other cause, during the course of the tour.

b)  The client acknowledges that travel involves inherent risks, including but not limited to accidents, natural disasters, medical emergencies, or other unforeseen incidents. The Company is not responsible for any such incidents that may occur during the tour.

c)  Prior to the commencement of the tour, the client is required to sign a Liability Waiver and Release Agreement, which explicitly states that the Company, its employees, agents, or affiliates shall not be held responsible for any injury, death, or loss sustained during the tour. Failure to sign the agreement may result in the cancellation of the client’s booking without refund.

10. Acknowledgment of Risks

The client understands and accepts that human life is unpredictable, and unfortunate incidents may occur at any time. By participating in the tour, the client voluntarily assumes all risks associated with the activities involved, including but not limited to transportation, outdoor activities, and environmental conditions.

11. Environmental Responsibility

You agree to respect the natural environment by disposing of waste properly, avoiding damage to flora and fauna, and adhering to campsite guidelines.

12. Governing Law

This Agreement is governed by the laws of the Islamic Republic of Pakistan. Any legal action not resolved through arbitration shall be subject to the jurisdiction of the courts in Shigar (Gilgit Baltistan).

13. Amendments

The Company reserves the right to amend these Terms and Conditions. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.